This month's employee spotlight is on Service Coordinator Liliana Garcia! Originally from Laredo, TX, Liliana has been working in the Service Department at Knight's Austin office for over 3 years. In this article, we learn more about what keeps Liliana busy outside of work, what her hobbies are, and what she likes best about working at Knight!
Do you have any certifications or degrees?
I do not have any degrees yet. But I am currently working on obtaining a Project Management Certification.
How long have you worked at Knight Security Systems and why have you chosen to work here?
I have been working for Knight since June of 2018. I choose to work at Knight because I believe we make a difference every day. I enjoy working with my colleagues and interacting with our customers on a daily basis. I love that Knight Security is very family-oriented and I enjoy the work-life balance it brings. We can't forget the PETS!! I love seeing the dogs in the office, it instantly makes my day!
What has been your favorite memory/achievement while working at Knight Security Systems?
The Christmas gatherings at Knight have always been memorable. I always look forward to our White Elephant Gift exchange; it’s so full of laughter and excitement! Stealing Brad’s gift during one of them has been one of my favorite moments/achievements!
What do you enjoy most about your role?
I enjoy knowing that every day is not the same. As a Service Coordinator, you never know what challenges the day may bring. I like knowing that we have a great service team that cares about what they do and every day we work together to come up with creative solutions. At the end of the day, I enjoy making the customer happy and confident that they can count on us for all their security needs.
What do you like to do in your spare time?
During my spare time, I like to spend time with my family, my husband, and our two daughters. My husband and I also like to visit thrift stores and antique shops. We like having movie nights at home. My daughter Zoey recently took on roller skating, and we try to do that on the weekends as well.
What are some of your hobbies?
I like to draw and paint with acrylics. My daughter Zoey and I have a small art space in the garage where we like to craft.
What’s the best piece of advice you’ve ever received?
The best piece of advice I've ever received came from my former boss, and I feel it’s very important: Own up to your mistakes, it will not only make you accountable to yourself but to others. It’s easier to fix your mistake once you own up to it.
What is your New Years' resolution for 2022?
My New Year’s resolution this year is to be more present. I think with as many obstacles as we are facing during these challenging times, we have to slow down and enjoy all that is good in life!
Here's what team members have to say about Liliana:
"Lilly prioritizes support for not only our SecurePlan client customers, but also for our Service techs."
- Lindsay Jones
"Lily is the heart and soul of the Austin Service Department. From coordination to communication, scheduling to field support Lily does IT ALL! She is constantly progressing, learning, and going outside her scope to make sure the job gets done. Her consistent pursuit to contribute and perfect her craft is a pushing motivating force in my day. I have received some of the best professional advice and support in my career from Lily. She is outstanding at what she does and deserves all the recognition!"
- Giorgio Wesley