Servicing Your System
SecurePlan
SecurePlan Service Level Agreement
In security there are no second chances. A crisis is no time to discover there is something wrong with your system. This is why its critical to your businesses’ security to have SecurePlan from Knight Security Systems. SecurePlan provides an exclusive program designed to match your growing security needs and ensure maximum operation in a cost and time effective manner. In fact, SecurePlan surpasses and is superior to any warranty because it keeps you one step ahead of your overall security needs. This approach will help you to identify and address changes in your security needs and/or risks before they become an issue. Achievement of this goal is based on eight critical reasons:
1. Priority Dispatch with GUARANTEED Same Day Service
Only SecurePlan customers receive PRIORITY DISPATCH SERVICE if the service call is placed before noon on a regular business day. When we receive your call, we’ll immediately dispatch an experienced Knight Service Technician to your business. If you’ve requested a service call before noon on a regular business day and a Knight Service Technician fails to service your system the same day, you’ll receive a FREE month of SecurePlan.
2. Labor and travel cost during normal business hours is included
This means from 8:00am to 5:00pm the labor cost of repairs and replacement is included in the SecurePlan package. This reduces your cost and allows you to budget for a fixed amount. No untimely or surprise expenses.
3. SecurePlan provides a 25% discount on labor rates
Because service issues don’t run on your schedule, what happens if your system needs service after hours? This usually results in costly repair costs. However, as a SecurePlan customer, you will have the advantage of a 25% discount on emergency overtime service and system expansion additions.
4. Device repair or replacement
SecurePlan covers normal wear and tear. So, there is no need to worry about the cost of an expensive DVR or Pan tilt zoom camera replacement. SecurePlan has it covered. Acts of God and misuse will however, be charged extra.
5. System software upgrades and license fees
Are you getting the latest versions of software? What are the fees? What about manufacturer support and technical updates? SecurePlan includes all of these! No need to worry about latest versions or the programmer cost of upgrades, Knight’s SecurePlan does it for you!
6. FREE Loaner Equipment
If your system malfunctions or fails, it may need to be repaired by the manufacturer. It is not uncommon for manufacturer repairs to take several weeks, or even a month. Time you just can’t afford to be without your security system. Here is yet another example of why SecurePlanis superior to a warranty! While the equipment is off to get repaired, your system is up and running with Knight’s loaner equipment. Because There Are No Second Chances!
7. Annual Functional Tests
It is important to keep your security system operating at peak performance. As a SecurePlan customer, you’ll receive annual visits to your business by one of our trained professionals to review the system and test its overall function and operation. If repairs are required, Knight Security Systems will provide, at no additional charge, repairs to the system and the equipment. We’ll even test the batteries and if they require replacement, we’ll replace them for FREE! However, SecurePlan repairs exclude acts of God, vandalism, tampering, or services performed by persons other than Knight Security personnel.
8. No Surprise Expenses
How do you eliminate the surprise of costly service expenses? Only SecurePlan eliminates varying or additional costly expenses when you least expect them. How? By taking advantage of Knight’s exclusive PRIORITY DISPATCH with Guaranteed Same Day Service (if a service call is placed by noon), Annual Functional Tests, and FREE Loaner Equipment. These all work together to protect you and your budget from the unexpected. SecurePlan provides its customers with much more than a “simple warranty”. It provides customers with a plan that exceeds and is superior to warranty!