Servicing Your System
- Priority Dispatch with GUARANTEED Same Day Service if the service call is placed before noon on a regular business day.
- Labor and travel cost during normal business hours is included.
- 25% discount on labor rates.
- Device repair or replacement SecurePlan for normal wear and tear.
- System software upgrades and license fees included.
- Free Loaner Equipment.
- Annual Functional Tests.
All the benefits of SecurePlan plus:
- 4 hour response
- 24 hours x 365
- Systems to be serviced must be of a manufacturer supported by Knight
- Remote network access to Knight Security Systems personnel
- System Health Monitoring utilizing Knight Security Systems' SNMP based network management platform that maximizes the value of SecurePlan.
- Detect system or component outages.
- Assurance that critical security transactions are being recorded and archived.
- Assurance that video is being recorded to protect your employees and company from false accusations and provide the authorities with valid video.
- Service requests generated by Knight Security on alarm condition when required.
- Monitor Servers, Workstations, IP Switch, Camera connectivity and/or UPS.
- Network traffic congestion and Network communication loss.
- SecurePlan Agreement
- Remote connectivity to Knight's secure Customer Support Center.
- Systems to be monitored must be of a manufacturer supported by Knight.
- System to be monitored must be SNMP capable. Knight will determine this during evaluation and make recommendation.