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Alarm Monitoring FAQs
1. Who is Knight Security Systems and what makes us different from other companies?
a Texas based, privately-held Corporation that helps small to mid-size businesses reduce theft, improve profits and increase employee productivity through UL certified central station alarm monitoring services right here in Texas. Our owners are certified loss prevention specialists and have spent their entire professional careers in the design, sale, installation, management and support of security and life safety systems. We serve Texas businesses and luxury homes and have been producing results for customers since 1983.
We’re a locally owned business operated by recognized world-class experts in business and luxury home security. We design, sell, install, service and manage security products and services for Texas businesses and homeowners. We have an unequalled commitment to your satisfaction and look forward to having the opportunity to prove what we can do for you.
2. How will you respond to our inquiry?
The first thing we will do is to thank you for your interest in our professional services. We’ll arrange for one of our senior security specialists to review your inquiry while contacting you to answer any questions. If our initial dialogue is good for us both, we’ll move into a two-step process to determine if we should work together. It’s quick, efficient and painless for us both.
3. How will you help us with central station alarm monitoring?
There are lots of ways we work with you to accomplish your business objectives. We produce results through these basic steps:
- We work with you to understand your goals and objectives as well as your current situation.
- Setting strategies, tactics, type of technology and budget to accomplish your objectives.
- Establish an implementation plan
- Getting started
- Measuring results and taking action where needed
4. How much does monitoring cost?
That depends on the type of monitoring service you need. Knight has plans from as little as $24.95 per month.
5. Where is the central station monitoring center located?
It is right here in Texas.
6. How long does it take to get monitoring started?
We can start projects on an emergency same day basis if needed. The time needed for monitoring set up depends upon many factors, all of which are answered for you by your Knight Security professional specialist.
7. Who does the monitoring?
We partner with Southwest Dispatch a locally owned and operated monitoring Service. The difference in the service provided by Knight is that we make all changes to your account in our office. We have a fully integrated link to the Monitoring Center and make the changes you need. We own the equipment and communication lines used to monitor your system.
8. What if my system breaks down, is there a warranty?
Yes, there is a one year parts and labor warranty with an installed system as well as our exclusive SecurePlan to provide 24 hour service, same day service if call in before noon, number one priority on service dispatch, free loaner equipment and discounts.